How long before I receive my order?

Bespoke orders usually have a turnover time of around 8-10 weeks at the moment, however if you need something sooner please contact me first to check if I can accommodate.

I can also book special occasion orders in advance and aim to get these out up to 4 weeks before.

Readymade items are usually dispatched within a week.

What is the order process?

If you are wanting to order, please either contact me directly on my socials, email me at enquiries@liluna.co.uk or fill in the box at the bottom of the page. Please include what sort of thing you’re wanting, sizing, theme/ colour scheme/ style as well as the date required and I will contact you to discuss. Once your happy with your order full payment is required to secure your slot.

How can I create a bespoke order?

If you are wanting to design a bespoke order, please fill in the contact form with everything you require including date your needing it for. I will contact you and let you know if it is something I can do and a rough price then we can take it from there. 

How do I know what size to order?

If you are unsure of what size to order please contact me and I will be happy to help. All sizing charts are available on request.

Please note all items are handmade and may vary slightly in size.

Am I able to combine two different styles?

If you are wanting to create an item from two different styles please contact me first and I will be happy to assist.

Can I cancel my order?

Orders can be cancelled within 24 hours of payment being made. After this period the order cannot be cancelled.

Can I edit my order?

Orders can be edited within the 24 hour period once booked in. After this time the order cannot be changed.

Do you ship outside the UK?

Currently I only ship within the UK.

How much does shipping cost?

All items are sent via Royal Mail Tracked Service

Small parcel - £3.95

Large parcel - £5.95

Special Delivery - £8.95